Business Communication: Managing Information and Relationships by Joel P. Bowman, Ph.D. Western Michigan University

Last update: 21 December 1999

Contents

Part 1: Online Materials Navigation and Printing Preface Introduction: What Is Business Communication?

Part 2: The Communication Process External Reality and Subjective Experience Models of the Communication Process Communication and Behavior Relaionships and Rapport Language Skills Language and Meaning

Part 3: Communication Objectives Understanding Context: Purpose and Audience Understanding Message Strategy and Structure Understanding Communication Channels

Part 4: Writing Short Documents Obtaining Information Writing Positive and Routine Messages Writing Negative Messages Understanding Persuasion Writing Persuasive Messages Writing Messages to Negotiate

Part 5: Writing Long Documents The Form and Function of Business Reports Defining and Researching Report Problems Common Business Reports

Part 6: Oral Communication Human Relations: Conversations and Interviews Telephone Skills Small Groups and Self-directed Work Teams Presentations

Part 7: Communication About Employment Preparing Yourself Selling Yourself Negotiating for What You Want

Index