Last update: 21 August 2004


 

Contents

 

Part 1: Online Materials
  • Navigation and Printing
  • Preface
  • Introduction: Why Study Business Communication?

     

Part 2: The Communication Process
  • External Reality and Subjective Experience
  • Models of the Communication Process
  • Communication and Behavior
  • Relationships and Rapport
  • Language Skills
  • Language and Meaning

     

Part 3: Communication Objectives
  • Understanding Context: Purpose and Audience
  • Understanding Message Strategy and Structure
  • Understanding Communication Channels

     

Part 4: Writing Short Documents
  • Obtaining Information
  • Writing Positive and Routine Messages
  • Writing Negative Messages
  • Understanding Persuasion
  • Writing Persuasive Messages
  • Writing Messages to Negotiate

     

Part 5: Writing Long Documents
  • Report Forms and Functions
  • Defining and Researching Report Problems
  • Common Business Reports

     

Part 6: Oral Communication
  • Human Relations: Conversations and Interviews
  • Telephone Skills
  • Small Groups and Self-directed Work Teams
  • Presentations

     

Part 7: Communication About Employment
  • Preparing Yourself
  • Selling Yourself
  • Negotiating for What You Want

     

Index

 


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