I will be revising the content and presentation of these materials over the next several months. I will do my best to maintain existing links and to keep all the materials online during the process of change. If you encounter a problem navigating these pages or have questions or comments, please send email. I will correct problems as quickly as I can and respond to questions and comments as time permits.

• Navigation and Printing. Explains the use of frames for navigation and provides hints about printing.

• Preface. Provides an overview of the materials and defines business communication and related disciplines.

• Introduction: Why Study Business Communication? Discusses the importance of communication to business and the costs of poor communication.

If you are using the frames version, use the links in the blue frame on the left to proceed. If you are not using frames, return to the main table of contents and select the next section.