I hold the rank of Professor in the Department of Business Information Systems, Haworth College of Business, Western Michigan University, and I served as Chair of that Department from June 1992 through August 1998. I received my Ph.D. in English from the University of Illinois in 1974. My specialization was nineteenth-century British literature. While at Illinois, I had a graduate assistantship teaching business communication. Following completion of the Ph.D., I taught business communication and business report writing at the University of Florida at Gainesville for one year. I came to the College of Business at WMU in September 1975.

Courses Taught

Since arriving at WMU, I have had the opportunity to teach a wide variety of classes:

I am the author or co-author of numerous articles and 14 books and workbooks about communication and a variety of related subjects. My principal areas of current research interest are communication technology, neurolinguistics and the communication process, and other-than-conscious communication.

I have been using computers in my classes for electronic mail and electronic conferencing since 1979 and was part of the team that developed the computer-assisted-instruction program, PASS, used at Western Michigan University.

I am trained and experienced in teleclass teaching, including course design, materials preparation, content sequencing, use and control of feedback, delivery, and personal image. In preparation for telecourse delivery, I am a certified trainer of Neurolinguistic Programming and certified in hypnosis and have completed several workshops with Dr. Richard Bandler, the co-developer of NLP and developer of Design Human Engineering.

Professional Memberships

I currently belong to the following professional associations: The Association for Business Communication, the Organizational Systems Research Organization, and the Society for Neurolinguistic Programming.

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