| Sample 6: | Direct Claim |
| 1400 Barrydowne Road
San Diego, CA 92110 |
||
6 December 20xx
|
||
| C-Tronics
324 North Woodland Drive Marietta, GA 30067 |
||
Ladies and Gentlemen: |
||
| Begin with a clear description of the problem. | The Ranger Personal Digital Assistant in the attached package does not function correctly any time the number 8 is used. This problem is consistent in the calculator, the calendar, and contact database. | |
| Assume that your reader will help, and explain the problem as completely as possible. | As the enclosed sales slip shows, I purchased
the Ranger PDA at Dyers here in San Diego just two weeks ago, and the store
manager gave me your address for warranty work.
Note that in calculator mode, a simple problem containing the number
8, such as 2 X 8, can result in an answer as low as 9 or as high as 108.
In the calendar mode, all the dates show as ?, and in the contact database,
the Ranger substitutes numbers randomly for 8 in phone numbers and
addresses.
|
|
| Close by asking for what you want. When you need it by a certain date, say so. | As I am in sales and on the road much of the time, I need a reliable PDA every day. For this reason, I would appreciate receiving a prompt replacement. | |
| Sincerely,
|
||
|
| |
Send
email