Clarke J. Gilroy

 

Objective________________________________________________________

To obtain an IT hands-on position that challenges me to learn continuously and gives

me the opportunity for professional growth and advancement. 

Employment_____________________________________________________

                                    2004-Present                         TEKsystems                                                         Marshall, MI

                                                Desktop Support Technician at Eaton Corporation

§     Supported a medium scale client base of 400 users

§     Developed a remote access training class; presented it to 175 users at 3 different sites

§     Provided audio/video support along with videoconferencing

§     Break-fix hardware experience with Dell and Compaq desktops and laptops

§     Sent to Charleston, SC to support worldwide leadership and HR conferences

2001-2004                               Quantum Resources                                      Portage, MI

Desktop Support Technician at Pfizer

§     Troubleshoot issues with Active Directory domain migration

§     Supported Exchange migration to Exchange 2003

§     Experienced in cleaning the registry of “spyware” applications

§     Utilized IBM and Dell diagnostic discs to investigate hardware problems

Installer at Pfizer

§     Installed proprietary Windows 2000 and XP images on all new machines

§     Used PC Transplant Pro to assist in re-imaging laptops and desktops

§     Operated under the FDA's strict GXP compliant regulations

Incident Manager at Pharmacia/Pfizer’s Global Customer Support Center

§     Acted as an intermediary between the helpdesk and our 2nd and 3rd level engineers

§     Insured that the helpdesk and our users were aware of any application or server outages

Helpdesk Technician at Pharmacia/Pfizer’s Global Customer Support Center

§     1st level support for over 50 applications along with 2nd level Microsoft Office support

§     Worked with a client base totaling over 60,000 clients across 57 countries                            

§     Provided premier support for the company’s top-level executives

§     Worked directly with our IT Security lead in a network security infrastructure project

§     Sent to New Jersey to assist in the consolidation of the two helpdesk operations

Education__________________________________________________________

2001-2004            Kalamazoo Valley Community College                    Kalamazoo, MI

§         Associate of Arts degree in Computer Information Systems

2005-Present       Western Michigan University                                 Kalamzoo, MI

§         Pursuing BA in Computer Information Systems

1996-2000                            Mattawan High School                              Mattawan, MI

§         Graduated with Honors

Computer Experience________________________________________________

Comp TIA A+

¨       A+ Certified

Microsoft Certifications

¨       MCP Certification, 70-216, MOUS Excel 2000, Access 2000, and Word 2000

¨       Dell hardware certified

 

474 N. 2nd ST.  KALAMAZOO, MI 49009 / PHONE (269) 375-6923 / E-MAIL CJGILRO@YAHOO.COM