BUS
2700
W
6:30pm – 9:30pm
Instructor:
Mr. Thomas Zemrowski
Internet
Services and E-commerce Project
Team Name: Six Brown
Members: Danielle Carl
Blair
Allison Long
Dominique Overton
Timothy Vandusen
Due: February 1, 2006
Table of Contents
Page 1 ~
Executive Summary (Dominique Overton)
Pages
2-6 ~ Part A: Explore Internet services
1. A Comparison of Search Engines (Blair
2. A Comparison of Internet News Services
(Allison Long)
3. A Prediction of the effect the Internet
will have on the future (Allison Long)
Pages
7-12 ~ Part B: Explore B2C e-commerce
1. A Comparison of Car Sites (Timothy Vandusen)
2. A Comparison 1 of Online Shopping Sites
(Danielle Carl)
3. A Comparison 2 of Online Shopping Sites
(Danielle Carl)
Pages
13-15 ~ Part C: Explore B2B e-commerce
1. Covisint (Timothy Vandusen)
2. B2B e-commerce: The Future of B2B
e-commerce (Dominique Overton)
Page
16 ~ Self – Evaluation : Danielle Carl
Page
17 ~ Self – Evaluation : Blair
Page
18 ~ Self – Evaluation : Allison Long
Page
19 ~ Self – Evaluation : Dominique Overton
Page
20 ~ Self – Evaluation : Timothy Vandusen
Page
21-22 ~ References ( Dominique Overton )
1
Executive Summary
The Internet has begun to almost dominant the world.. Today with
the internets’ advancements in technology making it easy to do almost anything;
i.e. a person can easily catch up on current events by going to CNN.com on one
widow and on another window at the same time find the perfect gift for their
mother’s birthday on Ebay. Also popular Sites like Google.com or Ask Jeeves
make it easy to get all kinds of information with just one click of a mouse.
The internet has created a gateway for more and more companies to service their
customers. Now you can even buy a car right from your home by using such sites
like cars.com or carsmart.com. Now with the use of what is called Business to
Business(B2B) E-commerce businesses can communicate with other businesses
strictly through the internet. This eliminates the problems of communicating
through phone with such things like e-mail.
A business can now send an e-mail of what they would like delivered to their
business from a partner company one minute; and that partner company gets it
sent directly to them via e-mail the next minute. This leads to the conclusion
that; in the future life might depend on the use of the internet and
E-commerce.
2
Part A-1: A Comparison of Search Engines
|
|
www.google.com |
www.ask.com |
www.vivisimo.com |
|
Ease of use |
5 |
5 |
4 |
|
Content
Scope |
5 |
4 |
5 |
|
Customer Service |
4 |
3 |
2 |
|
Exclusiveness |
5 |
5 |
5 |
|
Usefulness |
5 |
5 |
5 |
|
Total |
24 |
22 |
21 |
This table ranks
each site on a scale of 1 to 5, with 5 being the best.
Ease of use
Each of the web sites is very user friendly. All three home pages
have a box to type in your key word or words that you are searching for. On Google and Ask Jeeves home pages they
provide six or seven different categories to help narrow down the search. Vivisimo does not provide any topics to pick
from to help with the search. They use
document clustering which is the automatic organization of documents into
groups and clusters.
Content Scope
You can search for anything on all three
web sites, but how the results are found and appear on the result page are
different. When one does a search on
Vivisimo, on the left side of the result page, there are the clustered results. At the top of that list is the key word. Under the key word are folders with topics
that can be linked to the key word. For
example, if one was looking up their favorite band, the name of the group would
appear at the top of the list. Under the
group name the folders are put into topics such as music, photos, reviews,
lyrics and download. The results are
ranked from the most hits to the least hits.
For example, if an individual clicked on the photos link, all 36 hits
would pop up and then they could choose which ones that they would like to look
at.
Google and Ask Jeeves result pages are similar. Both sites provide the number of hits they
had received. The sponsor sites are also
located at the top of the result page.
Customer Service
None of the sites had a direct link to
the customer service page. On the Ask
Jeeves web site one had to look through the different links at the bottom of
their home
3
page. Then, under policies, people can click on the
Editorial Guidelines. Finally one could
find the customer service link here.
They provide customers with a dialog box so that they can email customer
service. Google was probably the easiest
to contact. They too have a dialog box,
so people can get help quickly. It is still a couple of pages away from the
home page. Vivisimo was the hardest out
of the three to email. They don’t have
their own dialog box, and customers have to go through their own email to send
customer service a message.
Exclusiveness
Anyone that can get connected to the
Internet can use these search engines.
No membership or passwords are needed.
Google and Ask Jeeves have the opportunity to create an account so that
one can keep their searches organized.
For example, one can make an account with Google. All an individual needs is their email
address and a password. This will give
them access to Gmail, Google Alerts, Froogle Shopping List, Google Groups, and Personalized Search. To create an account with Ask Jeeves, people
also need their email address and a password.
By creating this account, it will help people get more storage, access
their saved data from different computers, import their bookmarks, and upload
pictures from their desktop or mobile phone.
Vivisimo doesn’t offer any of these things.
Usefulness
All
three search engines are useful in there own ways. Vivisimo technology will save time by quickly
narrowing down searches, providing a general overview of all relevant details
about a search, revealing new relationships through related folds, and assist
people in discovering new topics they might otherwise miss. Ask Jeeves is known
for asking the search engine questions.
It will answer question the best it can and will also give one a list of
web sites that relate to their key words.
“Our mission is to deliver the most relevant answers to your everyday
searches.” Google is a good all around
search engine. It will search for
anything and everything. This site is
known as the world’s largest search engine.
“Google’s mission is to organize the world’s information and make it
universally accessible and useful.”
4
Conclusion
Google was ranked the best web site
all around. They provide people with the
most search topics and the best results.
Ask Jeeves was the best site to ask question. Vivisimo didn’t provide the best results.
Part A-2: A Comparison of Internet News
Services
|
|
Ease of Use |
Content
Scope |
Customer
Service |
Exclusiveness |
Email
Service |
Usefulness |
|
cnn.com |
5 |
5 |
5 |
5 |
5 |
5 |
|
nytimes.com |
5 |
5 |
5 |
4 |
5 |
5 |
|
ensnews.com |
2 |
4 |
3 |
4 |
N/A |
3 |
In the ease of use category CNN.com
received a 5 because it is very easy to navigate through the site. Depending on what type of information you are
looking for, it can be found with one click of the mouse. Along the left hand side of the website are
links to the various pages of cnn.com, including world news, US, weather, and
business.
For the content scope category CNN.com
also received a 5. This website contains
a wide range of stories for everyone. In
addition to CNN.com stories they also have links to stories from the websites
of their partners, including Time Magazine, Sports Illustrated, and Fortune
Magazine.
Customer service at CNN.com also
received a 5. There is a “contact us”
link on the homepage, which allows contact to any of the five branches of
CNN. For example if someone wanted to
contact CNN TV, they would select that link, and then choose whether they
wanted to give feedback, post a comment about a specific story, or ask a specific
question.
CNN.com received a 5 for the
exclusiveness category as well. CNN has
a wide range of television shows and through CNN’s homepage the websites for
these individual shows can be accessed.
Including Lou Dobbs Tonight, American Morning,
CNN’s email newsletter is very useful;
therefore this category also received a 5.
They want you to sign up to become a member with CNN.com which has many
advantages. You can receive breaking
news email alerts, follow the news that is important to you with personalized
news tracking service, and get sports news and scores from your favorite teams.
The overall usefulness of CNN.com
received a 5. This only makes sense as
every other category is ranked by a 5 as well.
CNN.com is an excellent place no matter what type of news you are
looking for, you can find any information from breaking news, entertainment
news, as well as travel news.
5
NYTimes.com
received a 5 in the ease of use category.
The website for the New York Times is laid out similar to CNN’s
website. There is a menu on the left
hand side of the homepage directing you to the information you are looking
for. The main headlines for the day are
in bold in the center of the homepage, so they are very easy to access when
first entering the site.
A
5 was also given in the content scope category.
NYTimes.com contains lots of information covering many categories. In addition to the national and world news
headlines, there are stories on technology, education, as well as books and
movies. It is also possible to search the
New York Times archives for past stories.
The
customer service category receives a 5 also.
From the “contact us” menu it is possible to choose what department you
want to contact. It is possible to
contact different people within the company, write a letter to the editor,
place an ad, as well as many other options.
NYTimes.com
received a 4 for exclusiveness because unlike CNN.com, there are few stories
that are exclusive to the New York Times.
The
quality of the email news letter receives a 5.
Becoming a member gives you free access to breaking news alerts,
reviews, online classifieds, and much more on NYTimes.com.
The
overall usefulness of NYTimes.com receives a 5.
If you are only after the main stories of the day, they are there for
your immediate access, or if you are looking for more in depth stories, or
stories in the archive, you can access those as well.
This website received a 2 for the ease of
use category. This is not your average
news website; it is very complicated and is not straight forward about how it
is to be operated.Ensnews.com received a 4 for content scope, as well as
exclusiveness, because the information found on this website is not found
anywhere else because they are discussion postings from people from around the
world.
Ensnews.com received a 3 for the customer
service category. There is an FAQ page
that they says has the answers to most questions; if you want to contact them
it is not very easy. There is no free email service to sign up for through
UseNet. You must pay to become a member.
The overall usefulness of this webpage receives a 3. The basic point of this webpage is so the
users can remain private while participating in online discussions in a
particular group. So for some people this is a very useful form of receiving
information, but for others who want the straight forward story, a webpage such
as CNN.com or NYTimes.com is more useful.
6
Part A-3: A Prediction of the effect the
Internet will have on the future
Many lives have already been changed because of services the
internet provides. An increasing number
of people are doing online banking, booking airfare online, as well as doing all
their Christmas shopping online. Since
the internet has not been readily available for that long, only the youngest
generation has grown up using the internet.
Years from now this will have changed, everybody, no matter what their
age, will know how to access the World Wide Web.
This will impact the personal lives of
people in many ways. Online shopping
will increasingly become the preferred way to shop. Online travel sites will become more popular
as people realize how easy it is to book your airfare, hotel, and car rental
through one website. Internet search
engines such as Google will allow access to information from any website around
the world, giving exposure to many companies and online services, that would
have remained ignored if not for the internet
The future of businesses will also be
impacted by the internet. Whether the
company provides a good or a service, they can advertise and sell this product
on the internet. Businesses will also
continue to benefit from the communication aspect the internet provides. If a business has branches in different parts
of the country, or even overseas, they can participate in web conferencing or
online discussions instead of dealing with long distance telephone
conversations. The internet will also become
the preferred way to hire new employees.
Prospective employees can submit their resumes online, and then be
called in for an interview at a later time.
7
Part B-1: A Comparison of
Car Sites
|
Criteria |
www.edmunds.com |
www.cars.com |
www.carsmart.com |
|
Ease of Use |
5 |
5 |
5 |
|
Content Scope |
3 |
4 |
5 |
|
Privacy Policy |
5 |
5 |
5 |
|
Customer Service |
4 |
3 |
2 |
|
Exclusiveness |
3 |
3 |
5 |
|
Security |
3 |
3 |
5 |
|
Total |
23 |
23 |
27 |
Ease of Use:
All three car websites were extremely easy to use, as their
rankings show above in the table. A
search can be made by one click of the mouse, and each website is very easy to
find what you are looking for. Edmunds
has more advertisements than the other two websites, but cars and car smart are
just as efficient with ease of use.
Content Scope:
Car smart beat the other two websites
in this category because it had the most resources and information about new
and used cars. Car smart had a wide
range of new and used car links that helped the viewer move through the website
easily and efficiently. Edmunds and the
Car website have nice layouts but they are not as resourceful as Car
smart. Cars.com has a nice drop down
system in the website but it does not have as much information and choices as
Car smart. Edmunds has a very busy
layout and is more difficult to navigate through. It has a good amount of material on the
website but it is very hard to find exactly what one is looking for. Car smart has a great arrangement of
information. It is very accessible and
has been designed for easy navigation throughout the site.
\Privacy Policy:
The privacy policies are all similar, and
pretty long in length. Each website has
their privacy policy divided into sections with titles and subtitles. All websites have the
8
link
for their privacy policy on the bottom of the homepage, and can easily be found
by anyone visiting the website. Each
goes into great detail explaining their policy and how they protect their customers. Overall each website’s privacy policy has
many similarities in the content, but differences in the style they are set up.
Customer Service:
Edmunds has excellent customer service
options. The website offers the viewer
to contact the company by a wide range of means. It also has a frequently asked questions link
that enables viewers to search through a variety of questions about the site
without calling or emailing the company.
Cars.com has the next best customer service applications. They have a contact link that is very useful
but is not as ‘friendly’ as Edmunds contact option. It also has some links about the company that
is very helpful. Car smart has a help link
but it only gives the viewer an option to search through question and answers. Car smarts website is not as consumer
friendly as the other websites. Edmunds
has the best customer services between the three sites.
Exclusiveness:
Some websites are only accessible by
members. Some sites allow anyone to look
but only members that have login names to actually use the site. Car smart is one of these websites. They allow a consumer to search used and new
cars in their site but the also have members that use a login name and password
that enable them to use all the resources of the site that are not readily
available to the average consumer. Even
though it is not costly to acquire a login name and password it is still time
consuming and the consumer must submit their email to the company. The other two websites do not use a login
within their sites. They are completely
open to the public. This is convenient
for the average consumer that wants quick and easy quotes.
Security:
In each of the privacy statements there
is a section titled security in which the company explains how they keep
personal information physically secure.
All three websites use Secure Socket Layer (SSL) encryption technology
to protect credit card
9
information
or insurance application information.
Cars.com and Edmunds can’t guarantee 100% security of its servers and
databases therefore they received a poorer rating than car smart.
Part B-2: A Comparison 1
of Online Shopping Sites
|
Criteria |
www.amazon.com |
www.overstock.com |
|
|
Ease of Use |
5 |
4 |
3 |
|
Content Scope |
5 |
4 |
5 |
|
Privacy Policy |
4 |
5 |
4 |
|
Customer Service |
4 |
5 |
2 |
|
Marketing Techniques |
4 |
5 |
3 |
|
Security |
4 |
5 |
5 |
|
Total |
26 |
28 |
22 |
Amazon’s website was very easy to use.
All the categories and topics were listed to the left of the page, and included
everything one could imagine. The content scope varied from musical
instruments, Home and Garden, electronics, DVDs, Sports, books, and even to a
Wedding Registry. Amazon provides many different services; selling your used
stuff, discussion boards, wish lists for those items you cannot purchase quite
yet, charity links, purchase circles, top sellers, and even special occasion
reminders for those of us who forget Grandma’s birthday every year. Amazon’s
homepage was very colorful and attention grabbing, with good use of pictures.
They display company logo’s, such as Babies R’ Us, and use many third party
links. Amazon is a member of the Safe Harbor Program, which are privacy
principles agreed upon by the
10
passwords
for entry into an account, and only displays the last 5 digits of Credit Card
numbers. Amazon also states in their Privacy Policy that the exchange of your
personal information is only used for fraud protection and reduced credit risk.
Any other reason for your information to be used requires your consent prior
to.
Overstock’s homepage was pretty easy to use, except at first
glance the site can kind of be intimidating; there’s too much to choose from!
The website contains everything from jewelry, electronics, apparel, and
sporting goods to home and garden merchandise. The customer service was great,
with a complete section just for customer help, offering many different
addresses, emails, and phone numbers to call. The marketing technique of
Overstock focuses on Outlet Shopping and bargain prices, which it did a great
job of emphasizing and drawing attention to. Overstock also uses SSL for their
security and only staff and limited third parties are allowed access to your
personal information for things such as statistical information, error
corrections, and to measure ad effectiveness, but your identity is kept anonymous.
www.shopping-bargains.com
Shopping-Bargains was perhaps the hardest webpage to navigate
between the three. The categories were a little fuzzy in terms of what they
contained. For example, the category “Tools and Automobiles” and “Education and
Art” didn’t really seem to go together that well. The content scope was great,
with even more categories than the first two, including food, self-help, toys,
travel, vision, and even a category dedicated to saving money (coupons,
clearance, and rebates). However, there was no Help button to be found! There
wasn’t a contact info link available, or at least there wasn’t one obviously
visible like there should have been. The website didn’t contain nearly enough
pictures, and too much text. The only thing on the site that would meet
customer approval was that it was rated by the Safe Shopping Network at 100%
safe, any personal information used for demographics is not identifiable, and
the site runs security checks on any company who wishes to advertise on the
page.
11
Part B-3: A Comparison 2
of Online Shopping Sites
|
Criteria |
|
|
|
|
Ease of
Use |
5 |
4 |
5 |
|
Content
Scope |
5 |
3 |
2 |
|
Fees |
4 |
3 |
5 |
|
Customer
Service |
5 |
5 |
4 |
|
Security |
5 |
4 |
4 |
|
Total |
24 |
19 |
20 |
EBay’s ease of use was great, with a search box right at the
top of the page and eye catching, and a list of clearly defined categories
along the side of the page. As the TV commercial goes “Whatever it is, you can
get it here”, and the commercial is completely true. From antiques to
computers, from new and used, it’s all on there. Customer service was perhaps
the most shockingly pleasant of all; live help! Customers connect with a live
agent in an Instant Message set up, and can ask whatever they want. You’re
answered within minutes! Fees to use this service were reasonable. Seller’s pay
an insertion fee (for example, a seller would pay $0.60 to display a product
ranging from $10.00 to $24.99) and a final value fee (such as 5.25% of the
final value the product was sold for). You don’t pay anything if it doesn’t
sell. EBay has its own center dedicated to the site’s security where you can
request help and receive solutions for a number of problems. Also posted are
discussions on new security technologies, safety tips, and fraud news. EBay
uses encryption for personal information, as well as requires customers to
enter their user names and alphanumeric passwords. EBay also enforces a set of
strict rules and encourages the rating of seller reputation to allow buyers to
preview a seller’s dependability and quality before buying.
Liquidation is a business to business marketplace that
provides customers with very advanced searches that can help one find exactly
what they need. The content is not
12
as
varied as EBay, with mostly computers, tools, and electronics. Customer service
options were very detailed and provided numerous email addresses, street
addresses, and numbers to call for each separate category concern so there is
less of a wait to speak to someone and solve your problem. Liquidation is part
of the TRUSTe privacy program that securely guards your banking and credit
information. The fees to use this service are equal to a percentage of the
gross transaction price for a completed transaction. The company remits payment
to the seller by check, less commission and any other fees. The site doesn’t
seem be keeping up with EBay’s PayPal technology, and sellers will receive
their money in 2-10 business days.
OnSale was a very easy to use website, with listed categories
on the left side of the page, and brands a customer might be looking for on the
right. OnSale is an online discount wholesaler with a very limited variety of
items; systems, software, hardware, electronics, components, and digital
imaging. Customer service allows you to place an order either online or by
phone, and there are no fees to use this webpage. All areas that contain
personal information use Secure Sockets Layer and transaction history is kept
behind a firewall. Part of their security includes requiring extra verification
information if you request to have your purchases shipped somewhere other than
the billing address.
13
Part C-1: Covisint
Covisint is a company that allows other businesses to connect
with their partners easily and efficiently through Covisint systems. Their solutions to business queries allow
companies to network connect and feel secure with fellow businesses throughout
the world. One industry they have
focused on is the automotive industry where they have made it possible to contact
trading partners effortlessly. Covisint
is trying to convey their products as necessary assets to the automotive
industry. Covisint has displayed three
individual solutions to the communication and security problems automotive
businesses have been incurring, they are Covisint Connect, Covisint Identity
Management, and Covisint Communication portal services.
One industry solution Covisint explores is Covisint
Connect. Covisint Connect is a program
that is implemented by businesses to join with numerous trading connections
through the web. This system has an
assortment of different communicational tools.
It includes translators and security tools to route messages between
traders. Covisint connect makes business
trade simpler and more efficient. It
reduces the complex formats and networks to one simple system that can enable a
business to work with more trading partners without losing the strong business
ties.
Another service Covisint offers is Covisint Identity
Management. This system has been created
to provide businesses tools to define the roles and rules that define access to
certain business applications. It grants
access to certain individuals and administration. It also will define what actions one may perform
and also what one may view within a system.
Covisint Identity Management also allows the authority figures to allow
or reject user access. This system will
help control the businesses transactions in a way that will keep the business
safe from intrusion.
Covisint also offers Covisint Communication portal
services. When infiltrated into a
business, communication portal services are extremely useful in transferring
information and allocating ideas with partners.
It can also be installed at a smaller expense than constructing and
sustaining within the business.
These three solutions will enable businesses to feel secure
within their business. They will assist
in the communication between businesses and their trading partners.
14
Covisint
systems are an essential asset to all automotive companies that will lead the
industry into the future of communication and stability.
Part C-2: The Future of
B2B e-commerce
Business to Business e-commerce is a fast
growing trend in the business world. It all started when Electronic commerce
took on the form of Electronic Data Interchange (EDI) in the early 1970’s and
was developed for two distinct purposes, financial and non-financial
transaction processing. Early development was slow and fragmented for the first
decade until sufficient interest forced a move to standardization. Business-to-business
transactions are the exchanges that occur when one economic entity sells a
product or service to another. These transactions are transmitted, collected,
and managed by transaction management software, which organizes, routes,
processes, and tracks these transactions. (Shilling, Dr. Dennis J. Ph.D. 2001)
The business rational for using electronic
commerce can be explained by the simple equation: profit=revenue-cost.
Businesses use technology to either lower cost or increase revenues. Depending
on how it is applied, electronic commerce can increase revenue by opening new
markets for products or by establishing new service delivery channels to better
service the customer. It is often shown that making customer service easier,
results in better customer satisfaction, and that will in itself will have the
effect of increasing sales or at lease help to increase customer loyalty.
Customer loyalty in turn will lead to increased sales. The conclusion is
simple; a successful business in today’s market must provide electronic
commerce. So the question is what that does this mean for the future of this
vastly growing way of B2B communication? (Shilling, Dr. Dennis J. Ph.D. 2001)
By the looks of things in a short while
more and more companies involved in B2B transactions will be created. There are
a number of positive forces fueling future growth of B2B marketplaces and
electronic exchanges. Now that most companies are actively using an e-commerce
product or service, the market segment that promises to provide the majority of
future growth is small and mid-sized businesses. Based on the 25,000 companies
operating in exchange and 165 private marketplaces, the most compelling
15
reason for joining a B2B marketplace is the ability to sell
products and services through a highly efficient, cost effective channel. Most
businesses place a higher value on generating new income opportunities than
they do on driving costs out of their procurement spend. (Bannan, Karen J.
2005)The ability to interact with new customers in areas well beyond their
normal trade zone is very appealing. To do so without incurring the costs of
establishing and managing a traditional channel is what makes Marketplace
participation a high priority for growing businesses. Getting these companies
online is crucial to forming the critical mass that will make this relatively
new commerce vehicle an industry standard.
There is an anticipation of the
emergence of industry coalitions— where businesses with similar industry and
product/service focus are teaming to form their own marketplaces
Interoperability refers to the ability of a buyer or supplier to participate in
multiple B2B marketplaces. As it stands, hundreds of e-commerce and e-procurement
systems will not permit a user to access different marketplaces without
incurring the cost of software or membership fees. Interoperability is an issue
today and will grow in importance in the very near future as more and more B2B
marketplaces and exchanges are launched and begin to establish critical mass.
Many of the early adopters, the pioneers of marketplace participation, such as
TapeInfo.com, are facing the issue today. Like most leading edge businesses,
they are doing so without a body of standards or a series of proven
interface/interchange tools available. Standards do indeed exist. From a
payment authentication and settlement standpoint, SET (Secure Electronic
Transaction) standards provide Marketplace owner/operators with a common set of
standards for clearing electronic transactions.
The B2B world should
expect that SET, CXML, and other industry-sponsored standards will continue to
improve the ability to interact within and between multiple
e-Marketplaces. TapeInfo.com has begun
the exchange-to-exchange (E2E) or marketplace-to-marketplace (M2M) connectivity
by linking its private marketplaces with its exchange, and the B2B world looks
forward to being part of the evolution of interoperability and the continuing
growth of B2B e-commerce.
Self – Evaluation: Dominique
Overton
From this exercise I learned that B2B e-commerce is a highly
profitable way to do business. This world of business will surely create new
opportunities for businesses to make money. I think that soon this way of doing
business will grow so much that I might become the most dominant way that
businesses communicate. When I start my business I think it will be highly
possible that I will use B2B E-commerce when buying things like supplies and
other things I need. I will use the information given to me in this assignment
to make the right decisions on how to use this way of business properly. I will
not use this form of business in my personal life because it deals strictly
with the business.
My team functioned
well, once everyone figured out what their responsibilities were they executed
them well. The team building skills that
I learned was to ask for help when I needed it because when we meet to see how
we each were doing everyone compared what they had done just to make sure that
everyone understood the project. Because I usually work on my own, I learned
that others opinions are worth listening to.
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