Organizational Resilience
Engineering Management Research Laboratory

Why Resilience Assessment?

Resilience is the ability of an organization or individual to effectively design and implement positive adaptive behaviors matched to the immediate situation, while enduring minimal stress. Today's organizations must deal with many issues of local and global change, increasing stakeholder expectations, meeting customer needs, and capturing opportunities to continue to be competitive in today's market. Individuals and organizations that can act effectively to serve these needs are critical to the organization's success.

Inspired by work in actual fire fighting and hospital emergency rooms, the resilience assessment has been adapted for use in many modern industrial settings. Your employees can complete the assessment in less than 30 minutes. Results can be reported for specified work groups, divisions, and the entire organization. EMRL associates work with your people to develop and implement action plans to improve the resilience of the organization and the workforce.

What can Resilience Assessment accomplish in your organization?

• Crisis Mitigation What would normally emerge as crises can be detected and acted upon before they cause damage to your customers, your employees, or other critical stakeholders.
• Workplace Safety Resilient individuals know what actions to take and have access to resources to get the job done. Quick, effective action can avert potential accidents.
• Customer Satisfaction and Job Satisfaction Employees who have true power and drive to act, especially in tense situations, and who take effective actions will have greater pride and satisfaction in their jobs. Customers will experience these resilient behaviors as marks of quality.