Engineering Management Research Lab

Engineering healthy organizations

Relevant Publications

Apker, J.A., Mallak, L.A., Applegate, E.B., Gibson, S.C., Ham, J.J., Johnson, N.A., & Street, R.L. (2010). Exploring Emergency Physician-Hospitalist Handoff Interactions: Development and Initial Application of the Handoff Communication Assessment. Annals of Emergency Medicine, 55(2), 161-170.

 

 

 

 

 

Healthcare Systems

Empathic Design

Mallak, L.A. (2011). Lessons from S&P Recession Survivors. ChangeThis.com (August 2011).

Mallak, L.A. & Lyth, D.M. (2009). Using Desired Culture Analysis to Manage Decentralized Operations. Engineering Management Journal, 21(2), 43-48.

For more information:

E-mail: larry.mallak@wmich.edu or call 269-276-3369

Culture and Resilience

Mallak, L. A., Lyth, D. M., Olson, S. D., Ulshafer, S. M., & Sardone, F. J. (2003). Culture, the Built Environment, and Healthcare Organizational Performance. Managing Service Quality, 13(1), 27-38

Mallak, L. A. (2001). Understanding and Changing Your Organization’s Culture. Industrial Management, 43(2) (March/April 2001), 18-24.

Mallak, L. A. (1998). Putting Organizational Resilience to Work. Industrial Management, 40(6) (Nov/Dec 1998), 8-13.

Mallak, L. A. (1998). Measuring Resilience in Health Care Provider Organizations. Health Manpower Management, 24(4), 148-152.

Mallak, L. A. and Kurstedt, H. A., Jr.  (1996). “Using Culture Gap Analysis to Manage Organizational Change.” Engineering Management Journal, 8(2), 35-41.

Mallak, L.A. & Lyth, D. M.  (2011). Using Empathic Design to Improve R&D. Quality in Services Symposium (QUIS12), Ithaca, NY.

Mallak, L.A. (2009). DPM and DFID: Interactive Tools for Evidence-Based Decision Making. Proceedings of the Portland International Conference on Management of Engineering and Technology (PICMET) 2009.

Mallak, L.A. & Butt, W. (2011). Design of Safety Net Clinics: A Cost-Benefit Tool. Presented at Healthcare Design (HCD ‘11) in Nashville, TN.

Mallak, L. A., Lyth, D. M., Olson, S. D., Ulshafer, S. M., & Sardone, F. J. (2003). Diagnosing Culture in Healthcare Organizations Using Critical Incidents. The International Journal of Health Care Quality Assurance, 16(4), 180-190.