MICROSOFT AND BUSINESS INTELLIGENCE
Title: Microsoft Breakup Not in Cards
Author: Jeanette Borzo
Publication: Wall Street Journal
Issue: Pg. B.1
Date Published: Nov 17, 2010
Summary:
Microsoft Corp. weathered government pressure a decade ago to break up its business. Now the software giant faces similar questions from a new quarter: its stockholders. At the company's annual shareholder meeting Tuesday, Chief Executive Steve Ballmer and Chairman Bill Gates sought to calm investors, some of whom asked if the maker of Windows operating systems and Xbox game consoles would be more valuable as individual companies.
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Title: Does your IT help to Meet Customers Where They Are?
Author: Michael S Hopkins
Publication: Network World
Issue: Vol.27, Iss. 18
Date Published: Sep 27, 2010
Summary:
In an interview, Tony Branda, a business-intelligence (BI) chief at RBS Citizens, talked about the changes in the use of information in the retail banking sector. Branda thinks the main change is retail banking went from being very product-focused, and very siloed in its approach to data strategy, to more of a customer-centric approach. The question for banks becomes how you best interact with those people. And here's where information, and the improving ability to analyze it, changes everything. Analytics has provided a deeper understanding of the customer profile and their channel usage and behaviors. And that drives enormously meaningful change. His advice to tech managers would be to focus on collaboration with the business-side managers in order to understand the key business questions and hybrid skills required to cross the chasm between IT and business functions. Ensure that collaboration and influence-management skills are core competencies of your next generation of IT and BI leaders. |
