Education

Western Michigan University in the Haworth College of Business.

Degree: Telecommunication and Information Management (TIM)

Expected Graduation: Bachelor in Business Administration (B.B.A.) in April, 2007.

GPA: 3.31 overall and 3.65 in major courses

Key Courses Taken:

Computer Information Systems:

·          Systems Analysis and Design : Team Lead in Systems Design Project

·          Visual Basic, Java, SQL, and XHTML Programming Experience

·          Database Design and Management

·          LAN Administration and Networking Principles : Leadership Role on Administration Team

·          Proficient in Microsoft Office, Project, Visio, and Borland StarTeam and Caliber

Telecommunications:

·          Technologies: Cable, Satellite, Telephony, and Wireless

·          Management, and Law and Policy

Business:

·          Business Writing and Communication

·          Process and Productivity Methods

·          Strategic Management

Expanding Education and Technical Certifications:

·          Currently preparing to take the ITIL Foundations certification exam in December, 2006.

·          Comptia Network+ Certified in January, 2006

·          Two years of Cisco Certified Network Administration (CCNA) Classes

·          Active member in the Business Technology Network (BTN) at Western Michigan University.

College Employment

Summer Intern                                     EDS; Warren, MI                   5/8/06 – 8/24/06

·          Assisted with Project Management activities on the Globalization of a Materials Management Database (MMDB) project in the Global Product Develop (GPD) organization.

·          Coordinated, managed, and scheduled work product reviews enabling detection of defects early in the project’s life cycle and assure completeness and correctness of the deliverables.  Documented all review comments and metrics associated in Quality Assurance Metrics tool to enable quality improvement.

·          Attended customer meetings and documented minutes to capture issues, decisions, and action items.

·          Completed project tracking reports for management overview of project status.

·          Implemented Borland StarTeam Configuration Management software for 5 projects to establish and maintain the integrity of work products throughout the project’s life cycle.   

·          Served as Team lead on an internship project to complete a strategic analysis of EDS’ future direction.  Presented the results to upper-level management, which suggested future resource location and service line issues and recommendations for improvement.

·          Enhanced the time management, requirements gathering, communication, quality, and risk assessment within the project.

Office / Crew Leader                    A-1 Rent All; Plainwell, MI       4/28/05 – 8/28/05

·          Satisfied customer equipment and informational needs. 

·          Completed a competitive price analysis and designed a rental equipment brochure. 

·          Trained and managed varying work teams in the office and field.   

Animal Census Officer                  Animal Control; Oakland County      5/15/04 – 8/28/04

·          Conducted a statistical sampling survey of the Oakland County pet population