Resume

Download resume here.

1025 N Stoneridge Dr, Plainwell, MI 49080 | Phone: (269) 267-8731 | E-mail: vun.hiew@wmich.edu

---

PROFESSIONAL SUMMARY

Highly motivated, enthusiastic, and dependable individual with strong work ethics seeking full-time entry level position in student affairs. Possess work experience in student involvement and desire opportunity to utilize strong organizational, critical thinking, and communication skills. Interact and work effectively with people of diverse backgrounds.

EDUCATION

Western Michigan University, Kalamazoo, MI
   Master of Arts (M.A.) in Counselor Education - Graduation: December 2006
      Program Concentration: Administration of College Student Affairs

   Bachelor of Arts (B.A.) in Communication, Cum Laude - Graduation: December 2000
      Major: Broadcast and Cable Production, Minor: Philosophy
      * Additional Coursework: 22 credit hours in Spanish and 19 credit hours in Japanese

Sunway College, Malaysia
    Western Michigan University Twinning Program Certificate, Graduation: August 1999

PROFESSIONAL EXPERIENCE

Division of Multicultural Affairs, WMU, Kalamazoo, MI
Program Coordinator, Select Student Support Services (4S) Program, January 2007 to present

Administration

• Oversee daily functions of the program, including the selection, training, and supervision of professional, clerical, and student staff.
• Manage the program budget and monitor expenditures to ensure compliance with fiscal requirements of the University and sponsoring agency.
• Supervise evaluation and assessment activities to draw conclusions about effectiveness of programming and recommend changes for modifications and improvements.

Programming

• Develop and implement programs and activities for 150 academically and economically disadvantaged students, enforcing policies and procedures and preparing required program reports.
• Provide eligible students academic support through tutoring, mentoring, and counseling services, multicultural activities, educational seminars, career and graduate school planning, and other resources designed to enhance their education and college experience, as well as to enable them to achieve a postsecondary degree.
• Serve as an advocate for students and student groups; ensure that students are informed of and encouraged to utilize campus resources, services, organizations, and other supports.
• Collaborate with university departments and community agencies to assess needs and services for target populations; serve as program liaison with community and sponsoring agencies, maintaining communication to ensure program support.
• Promote program to eligible students, tutors, and faculty mentors through public presentations, literature, and other promotional materials.

OTHER STUDENT AFFAIRS EXPERIENCE

University Recreation, Western Michigan University (WMU), Kalamazoo, MI
Graduate Intern, September 2006 to present

Student Development

• Assist with special events supervision and monitoring to ensure facilities are set up prior to agreed upon timelines; collaborate with sponsoring student organizations and the Department of Public Safety in exercising crowd control and assuring adherence to safety procedures and event guidelines.
• Advise and support Sports Club Council (SCC), assisting with planning, problem-solving, web maintenance, and other organizational needs.
• Research and identify best practices, standards, and findings in club sports management at comparable Michigan and Mid-American Conference (MAC) institutions and utilize results in the development and improvement of programs to best support students’ needs.

Facility Management/Customer Service

• Assist in the coordination of operations and activities for a 240,000 square feet recreation facility, including indoor and outdoor space, serving more than 8,000 patrons daily.
• Provide customer service to patrons with membership purchases, facility, locker, and equipment rentals and reservations, as well as other services provided by University Recreation.
• Monitor facilities for safety, cleanliness, and policy adherence and appropriately document and report issues and concerns, such as fire hazards and unauthorized entries.

Administration/Programming

• Coordinate print and web information by maintaining and updating the University Recreation website, designing web graphics, reviewing and updating handbooks, manuals, forms, and marketing pieces, as well as creating a PowerPoint presentation for scheduled tours.
• Assist in the planning and implementation of the annual WMU Health and Wellness Fair showcasing more than 50 vendors and exhibitors, with an estimated 600+ attendees.
• Collect, tabulate, and analyze evaluations on special events to draw conclusions about effectiveness of programming and recommend changes for improvement.

Division of Multicultural Affairs, WMU, Kalamazoo, MI
Graduate Intern/Student Manager for the Multicultural Center, September 2006 to present

Administration/Programming

• Assist with grant and proposal development, writing, and reporting for the Upward Bound and McNair programs, conducting research, soliciting intra- and inter-institutional as well as community commitments, and revising proposals to ensure consistency of formatting and compliance with established guidelines.
• Oversee the development of an umbrella organization of multicultural student organizations and support student initiatives with regard to diversity education and multicultural programming.
• Serve as mentor and co-advisor to incoming students of the newly established Kalamazoo Promise scholarship program from underrepresented groups, fostering academic, career, and personal growth through the coordination of tutoring sessions, career exploration workshops, and other programs.
• Assist individual students from underrepresented groups in diversity scholarship applications.
• Maintain and update website and online calendar as well as staff and user manuals regularly to ensure the accuracy, consistency, and currency of information; compile a diversity directory for the University.

Building Operation

• Oversee building operations of the Multicultural Center with responsibilities for facility maintenance, cleanliness, security and safety of building occupants, event/meeting set-up/breakdown, and audio-visual needs for scheduled events, special events, and other on-going services during evenings and weekends.
• Coordinate facility requests, reservations, and cancellations, clearly and consistently communicating expectations contained in facility usage policies and procedures.
• Promote individual and group responsibility, civility, and accountability by fairly and consistently enforcing consequences for non-compliance of facility policies and guidelines with each individual and/or group.
• Serve as the resource person and assist all building guests and occupants; meet and greet patrons before their scheduled event and assist with any last minute requests.
• Manage the opening and/or closing of the center and related facilities at appropriate times and enforce facility policies and guidelines.

Career & Student Employment Services, WMU, Kalamazoo, MI
Graduate Intern, January 2006 to April 2006

• Provided resume critiquing and career advising to undergraduate and graduate students, as well as alumni, on a drop-in basis.
• Assisted with career events and workshops, such as Practice Interview Day, Career Fair, and Teacher Education Fair.
• Collected, tabulated, and analyzed evaluations on career events and workshops to draw conclusions about effectiveness of programming and recommended changes for improvement.
• Participated in UNIV 1020: Career Exploration and Development class, provided feedback to instructors, and assisted instructors with one-on-one career assessment interpretation appointments for the Myers-Brigg Type Indicator and Strong Interest Inventory.
• Researched and presented Job Search Resources for International Students to Career Education Team. Created handbook and initiated launch of webpage containing these resources on department’s website.
• Promoted field specific career-related volunteer opportunities to students through BroncoJOBS, the student employment database.

Student Activities & Leadership Programs, WMU, Kalamazoo, MI
Graduate Assistant, Leadership & Life Skills and Volunteer Services, July 2004 to April 2006

Administration/Publicity

• Assisted the Assistant Director with planning, student staff recruitment, supervision, and training, budgeting, publicity and public relations, writing, research, presentations, and new project developments.
• Assisted the Office with promoting and coordinating various campus-wide events, including the annual Bronco Bash, attended by over 25,000 students and other members of the University community, as well as Homecoming events.
• Collaborated and networked with various university departments, other institutions of higher education, and community agencies to promote various leadership and volunteer opportunities for students.
• Designed promotional materials for leadership and volunteer events, including brochures, flyers, programs, posters, and advertisements.
• Created and designed promotional materials for leadership and volunteer events, including brochures, flyers, programs, posters, and advertisements.
• Managed and updated the Volunteer Services and Leadership websites, as well as updated BroncoJOBS, the student employment database, with volunteer opportunities regularly.

Leadership & Life Skills Development

• Developed, coordinated, and facilitated leadership workshops and retreats, including an overnight retreat and an intensive leadership program for incoming first year students, on diversity, communication, values and ethics, group dynamics, and other issues.
• Established and coordinated Leadership Journey, a new leadership workshop series and certificate program designed to foster individual and organizational growth that strengthens student leadership skills through active involvement and volunteerism.

Volunteer Services

• Coordinated the annual Volunteer Extravaganza and monthly Volunteer Alliance meetings for non-profit agencies to recruit individual student volunteers and/or service-based student organizations.
• Planned and implemented volunteer recognition incentives such as the Service Learning Award.
• Launched, designed, and edited the monthly Volunteer Services newsletter.
• Advised and supported Alternative Winter Experience (AWE) and Alternative Spring Break (ASB), assisting with planning, problem-solving, web maintenance, and other organizational needs.

Career English Language Center for International Students (CELCIS), WMU, Kalamazoo, MI
Volunteer Activities Coordinator/Graduate Advisor, September 2003 to August 2005

• Assisted in new student orientation for 30 students of English as a Second Language (ESL) every semester.
• Promoted student learning and encouraged student participation in various language-building activities.
• Facilitated weekly student Newsletter Club meetings by setting expectations for the members and assisting in brainstorming.
• Served as the editor and graphic designer of the student newsletter and trained students in the newsletter-making process.
• Coordinated the CELCIS Conversation Partner program by recruiting volunteers and matching them with students of similar interests.
• Advised students on various aspects of college life on a drop-in basis.
• Introduced new international students to the American college culture by taking them to attend various campus-wide events such as Homecoming events, concerts and performances, Miller Movies, etc.
• Provided translation services to students as needed.

SELECTED VOLUNTEER EXPERIENCE

Children Advocacy Center, The Elizabeth Upjohn Community Healing Center (formerly known as The Guidance Clinic), Kalamazoo, MI
Volunteer Support Advocate, February 2000 to December 2001, September 2003 to present

• Provide one-on-one emotional support for abused children and their families by taking a child out for at least an hour weekly and serving as a big sister/mentor to him/her.
• Participate in the annual fundraising event – “Roof Sit.”
• Served as the after hour receptionist and greeted clients.
• Presented with the Volunteer of The Week Award.

PROFESSIONAL AFFILIATION

• Midwest Meeting of Graduate Students in Student Personnel Conference, 2004
• American College Personnel Association (ACPA), 2003 to present
  • Directorate member, Commission for Global Dimensions of Student Development, 2004 to present
  • Volunteer, ACPA Annual Convention, 2004 and 2005
• Michigan College Personnel Association (MCPA), 2003 to present
  • Co-Chair, 2005 MCPA Conference Planning Committee – Communication, 2004 to 2005
  • Volunteer, MCPA Annual Conference, 2004
  • Member, 2004 MCPA Conference Planning Committee – Special Events, 2003 to 2004
• National Association of Student Personnel Administrators (NASPA), 2003 to present

PROFESSIONAL SERVICE

• Orientation and First Year Experience Leader Selection Committee, 2006
• Extended University Programs (EUP) Reading Enrichment Project, 2006
• Office of Student Conduct – Academic Integrity Hearing Panel, 2005 to 2006
• Student Recognition Celebration Committee, 2005 and 2006
• Homecoming King and Queen Judging Panel, 2004 and 2005
• Taste of the World Planning Committee – Entertainment, 2004

LEADERSHIP, INVOLVEMENT, and RECOGNITION

• Who’s Who Among Students in American Universities and Colleges Award Recipient, 2005
• Safe on Campus Ally, 2005 to present
• Transgender Ally, 2005 to present
• Graduate Christian Fellowship, 2004 to present
• Golden Key International Honour Society, 2000 to present

SPECIAL SKILL

LANGUAGE

• Proficient in written and spoken Chinese Mandarin, Cantonese, Hakka, Malay, and Indonesian.

COMPUTER

• Competent in Microsoft Office, Dreamweaver, basic HTML and web design, basic JavaScript Style Sheets (JVSS) and Cascading Style Sheets (CSS) languages, Photoshop, Corel Draw, and Chinese, Japanese, and Korean word processing.
• Knowledgeable in the use of the eRecruiting career management system, the Lenel security authentication system, the Banner (Portal application) student information system, the Cognos performance management application, the EZ Facility scheduling and management software, and the Osprey computerized cash register system.
• Familiar with Windows and Macintosh computer environments.

OTHERS

• Digital Photography
• CPR Certified